Kshopina strives to ensure the best delivery experience. However, minor cosmetic damage to the external box that does not affect the product itself is not eligible for compensation.
Kshopina is not responsible for missing components inside the manufacturer’s original packaging. In such cases, compensation will not be provided.
Kshopina is not liable for any damage or loss caused during customs clearance or by authorities in the customer’s country.
If an item is damaged during local delivery, Kshopina will review the case individually and offer compensation based on the extent and nature of the damage.
Replacement Policy
Replacements are only processed with a valid and verified reason. Our support team will assess the situation and check availability of the requested item.
If the product is out of stock or unavailable, Kshopina will not be able to provide a replacement.
In approved replacement cases, the customer is responsible for the shipping cost.
Damage Policy
To report a damaged item, please contact our support team via Live Chat and follow the instructions to submit your complaint properly.
If the damage is due to customs clearance or handling in the destination country, Kshopina is not obligated to offer compensation.
For items with internal damage where the product was unsealed at the time of delivery, Kshopina reserves the right to decline compensation.
Safely designed packaging
We take great care in handpicking items and use high-quality bubble wrap materials for added protection.
Our guarantee is authentic
We only sell official products and assure 100% authenticity of all items.
Premium customer care
We offer top-quality customer service with quick response times and expert support provided in Korean, English, and Arabic.
Worldwide shipping
COD is available, particularly in the MENA region, and we offer worldwide shipping.
